Fair Go Casino Error Codes

Is Fair Go Casino Down Right Now?

Before you clear caches or blame your phone, find out whether Fair Go answers at all from where you are sitting.

Reachable

A green dot and a time in milliseconds mean Fair Go's server sent the file back to your device. The casino is up and your connection can reach it, so the trouble is local: the browser, the cache, the game itself or your account. Jump to the diagnosis below.

No response

An amber dot means nothing came back within 8 seconds. Either your connection is struggling, a network filter is blocking the site, or Fair Go really is having a wobble. Switch between wi-fi and mobile data and run the check again; if it still fails on both, wait a few minutes before trying once more.

60-Second Diagnosis

Work down this list in order. Each test takes a few seconds and rules out one cause, and most players are back at the reels before the fourth line.

• Run the status check above. If the result is No response, change networks first and leave everything else alone.
• Reload the page once. A half-loaded lobby often fixes itself on a second try.
• Open Fair Go in a private window. If it works there, an old cache or an extension is the culprit.
• Try another browser. Fair Go's FAQ recommends Google Chrome, and any up-to-date browser should do.
• Check that the address bar shows the real Fair Go site and not a lookalike typed from memory.
• Still stuck? Open the 24/7 live chat and say what you tried, so the agent can skip straight to the next step.

What Happens to a Bet When a Game Drops

Fair Go's terms have one general rule on this, plus a separate rule for tournaments.

Clause 20 of the general terms, titled Technical or Connectivity Issues, says Fair Go takes no liability for problems with your computer or internet connection. It also says that if a technical failure or game error happens, the casino may void any bets or winnings that came from that error. In other words, a fault on your side is yours to fix, and a result produced by a genuine game malfunction can be cancelled.

Tournaments get their own wording in clause 5 of the tournament terms. If you drop out mid-tournament, the pokie does not keep spinning for you; reconnect before the tournament clock runs out and you carry on, and if you cannot, your Win Box total stays where it was at the moment you disconnected.

What to do straight after a drop

• Reopen the same game and look at your balance before placing a new bet.
• Check your history in My Account to see whether the last round was recorded.
• Note the time, the game name and your bet size, and send them to live chat if the numbers do not add up.
• Keep the emails Fair Go sends after each deposit; clause 25 suggests holding on to your transaction records.

Fair Go Outage Log

Fair Go does not publish a history of outages, and we have not found one anywhere on its site. The closest thing you have is the log inside the check tool above: every time you press Check now, the result is saved with the date and time, up to your last six checks. Because it lives in your browser only, nobody else sees it and it disappears if you clear site data.

Fixes by Symptom

Find the line that matches what is on your screen and start with its first step.

Getting in and playing

Money and account

Error Messages and What They Mean

We searched Fair Go's FAQ, support and terms pages for a Fair Go Casino error code list and found none.

The only message Fair Go names in its help pages is "Your deposit has been Pre-Authorised", so the table uses broad message types instead of invented codes.

Swipe

Pre-Authorised is Fair Go's own wording; the other rows describe the kind of message you may see, whatever exact words appear. A declined card usually means the bank said no, often because international transactions are switched off. A pending payout simply sits in the queue until it is processed, and you can still reverse it while it shows as pending. For anything not on this list, a screenshot and the time sent to live chat is the fastest route.